Alibaba88 Privacy Policy – How We Protect Your Data
Your privacy is our priority. This policy transparently explains how alibaba88 collects, uses, stores, and protects the personal information of users in Malaysia.
Effective Date: 1 January 2026. Subject to Malaysia's Personal Data Protection Act 2010 (PDPA).
- Information We Collect
- How We Use Your Data
- Cookies & Tracking
- Storage & Security
- User Rights
- Policy Changes & Contact Us
Personal Information We Collect
When you register or use the alibaba88 platform, we collect several categories of information to enable us to deliver a safe, seamless and high-quality service. The types of information collected are as follows:
Full name, date of birth, identification number (MyKad), email address, phone number and encrypted password collected at registration.
Bank account details, DuitNow phone number, account holder name and a full record of all deposit and withdrawal transactions in Malaysian Ringgit (RM).
Device type, operating system, browser version, IP address, unique device identifiers and general location data that help us detect unauthorised access.
Gaming activity records, bet types, session duration, transaction history and in-platform navigation patterns that help us improve our services.
Why We Collect This Data
Alibaba88 uses your personal information for legitimate and transparent purposes. We do not collect information beyond what is necessary to operate the platform. The key purposes for which your data is used are as follows:
- Identity verification and account security — Ensures every account is held by a verified individual and protects user funds from unauthorised access.
- Financial transaction processing — Processing deposits, withdrawals, and bonus payments in RM efficiently and accurately.
- Legal compliance (KYC) — Meets the Know Your Customer (KYC) requirements mandated for online financial and entertainment platforms.
- Enhanced user experience — Analyses usage patterns to improve navigation, platform speed and the game selection on offer.
- Communications and support — Sends important account notifications, security updates and responses to customer support enquiries.
- Fraud prevention — Detecting and investigating suspicious activity to protect the alibaba88 user community as a whole.
Cookies, Tracking & Similar Technologies
The alibaba88 platform uses cookies and similar tracking technologies to enhance the user experience. The types of cookies we use are as follows:
- Essential Cookies — Required for core platform functions such as login and session authentication. Cannot be disabled.
- Performance Cookies — Collects data on how users interact with the platform for internal improvement purposes.
- Functional Cookies — Saves user preferences such as language and display settings for future sessions.
- Analytics Cookies — Helping us understand traffic patterns and page performance on an aggregated, anonymous basis.
You can manage or block cookies through your browser settings at any time. However, disabling essential cookies may affect core platform functions, including the ability to log in and complete transactions.
Alibaba88 does not use cookies to sell user data to third-party advertisers. All data collected via cookies is used solely for internal operational purposes and platform improvement.
Data Storage, Security & Third-Party Sharing
Our Security Measures
Alibaba88 protects user personal data to strict industry standards. All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols. Sensitive data such as bank account information is stored in encrypted format and is inaccessible to unauthorised personnel.
Our servers are protected by firewalls, intrusion detection systems, and continuous security monitoring. We conduct regular security assessments to identify and address any potential vulnerabilities.
Data Retention Period
Your personal data is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, we retain required records for the minimum period mandated by Malaysian law before the data is permanently deleted or anonymised.
Third-Party Sharing
Alibaba88 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. That said, we may share data in the following limited circumstances:
- Payment service providers that process RM transactions on our behalf, subject to strict confidentiality agreements.
- Legal authorities when required by Malaysian law or a valid court order.
- Technical service providers that support platform operations, with access restricted to the minimum data required.
- In the event of a merger or acquisition company, users will be notified before any data is transferred to the new entity.
All third parties who receive user data are required to uphold data protection standards equivalent to those in this Privacy Policy.
Your Rights Over Your Personal Data
As an alibaba88 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:
You have the right to request a copy of all personal data we hold about you. Access requests can be submitted through your account settings or via customer support.
If any of your personal data is inaccurate or out of date, you have the right to request a correction. We aim to resolve correction requests within 14 business days.
You may request deletion of your personal data upon account closure, subject to the minimum record-keeping obligations required under Malaysian law.
To exercise any of the above rights, please log in to your alibaba88 account and contact our customer support team through the available channels. Include your account details and clearly state the nature of your request. We will process your request in accordance with applicable legal requirements and respond within the stipulated timeframe.
Policy Updates & Contact Us
Alibaba88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Where material changes are made, we will notify users via an in-platform notification or registered email at least 14 days before the changes take effect.
Continued use of the alibaba88 platform after a policy change takes effect will be considered acceptance of the updated terms. Users who do not agree with the changes may close their account before the effective date.
If you have any questions about this Privacy Policy or wish to make a request regarding your personal data, please contact our support team through the available channels after logging in to your account. You may also refer to Frequently Asked Questions (FAQ) us for answers to general questions about privacy and account security.
This policy forms part of Terms & Conditions the comprehensive alibaba88 platform.
Your Privacy is Protected at alibaba88
We are committed to handling your data transparently and responsibly. Check our FAQ for more information, or log in to manage your account privacy settings.